Neon is looking for a Contract to Hire Customer Support Specialist to assist our customers with technical problems when using our products and services.
The Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our customers’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during the entire servicing lifecycle.
Qualifications
- Associates degree required. Bachelors degree preferred
- Strong verbal communication and problem-solving skills
- Ability to multi-task, as needed, to get the job done
- 1 - 2 years of experience in call center/customer service or similar experience is preferred
- Attention to detail to be able to provide written communications to customers that are free of spelling or grammatical errors
- Patience when handling tough cases and ability to to stay calm in an intense environment
Responsibilities
- Handle inbound and outbound customer calls to answer any service questions they may have
- Respond to customer queries in a timely and accurate way, via phone, email, text, or chat, and thoroughly educate them on our products and services
- Provide quality support in the areas of processing payments, creating payment plans, and other account-related tasks to ensure a positive customer experience
- Collect necessary information from customers to resolve any issues and follow up later to ensure their issues are resolved
- Maintain accurate, up-to-date information for customer accounts
- Gather customer feedback and share it with our Product, Engineering, and Marketing teams
- Ensure proper follow-up or escalation of account based on the call outcome
Benefits
During the contract period: